Food & Beverage Assistant

Rate of pay: £12.80 per hour
Hours: 37.5 hours per week
Contract: Permanent, full-time
Working pattern: Five days out of seven, including early mornings, evenings, weekends and bank holidays

Join the Food & Beverage team at the Heath Court Hotel in Newmarket.

We are looking for a friendly, enthusiastic and dependable person who takes pride in delivering excellent customer service. This is a varied, hands-on role covering breakfast, restaurant, bar, functions and events according to the needs of the business.

You will work as part of a supportive team while also being expected to use your initiative, remain organised and take responsibility for maintaining our standards.

 

About the Role

Your duties will include:

• Welcoming guests and providing friendly, attentive service
• Taking food and drink orders
• Serving food and beverages in the restaurant, bar and function rooms
• Preparing service areas and clearing down after service
• Processing guest payments
• Maintaining high standards of cleanliness and presentation
• Assisting with weddings, meetings, private functions and other events
• Following food safety, licensing and health and safety procedures
• Undertaking other reasonable duties according to the needs of the hotel

Working Hours

This position requires flexibility to work a mixture of early mornings, daytime shifts, evenings, weekends and bank holidays, working 37.5 hours per week.

Typical shift times may include:

• Breakfast: 7.00 am–10.30 am
• Lunch: 10.30 am–2.30 pm
• Dinner: 5.30 pm–11.00 pm
• Early shift: 7.00 am–3.30 pm
• Late shift: 2.30 pm–11.00 pm

Shift times are approximate and may vary according to business requirements.

About You

You should:

• Have excellent customer service and communication skills
• Be friendly, confident and professional
• Work well both independently and as part of a team
• Be organised and attentive to detail
• Be reliable, punctual and willing to work flexibly
• Take pride in your work and personal presentation
• Be comfortable working in a busy hospitality environment

Previous hospitality experience would be beneficial, but training will be provided for the right candidate.

Age Requirement

Applicants must be aged 18 or over because the position involves the regular sale and service of alcohol. We are unable to provide the continuous supervision that would be required for an employee under the age of 18 to undertake these duties.

Employee Benefits

• 28 days’ paid annual leave, including bank holidays, calculated pro rata where applicable
• Meals while on duty
• Uniform provided
• Staff discounts
• Workplace pension scheme, subject to eligibility
• Confidential health and wellbeing support
• Subsidised Abbeycroft Leisure membership following the qualifying period*

*Benefits are subject to the applicable terms and conditions.

How to Apply

Please complete our application form, giving details of your relevant experience, availability and why you would like to join the Heath Court Hotel team.

We aim to create a welcoming, supportive and professional working environment where every member of the team is valued. Whether you are beginning your career in hospitality or bringing experience to a new role, we provide training and opportunities to help you develop your skills and progress.

As a busy 42-bedroom hotel, our team works across a range of departments, including:

• Reception and reservations
• Food and beverage
• Kitchen
• Housekeeping
• Meetings and events
• Sales and administration
• Maintenance and night operations

Our vacancies may include full-time, part-time and casual positions, with working patterns varying according to the role.

Employee Benefits

Depending on your role and eligibility, benefits may include:

• Access to Best Western employee benefits and reward schemes
• Preferential employee rates at participating Best Western hotels
• A 50% employee discount at the Heath Court Hotel, subject to the terms of the staff discount policy
• 28 days’ paid annual leave, including bank holidays, calculated pro rata for part-time employees
• Role-specific training and development
• Meals while on duty, where applicable
• Uniform provided for applicable roles
• Access to our confidential Wisdom Employee Assistance Programme
• Subsidised Abbeycroft Leisure membership following the qualifying period

Current Vacancies

Details of our current vacancies will be listed on here.

If no positions are currently listed, this means that we do not have any vacancies available at present. Please check this page again for future opportunities.

Applying to Join Us

When vacancies are available, each listing will include details of the role, working hours, experience or qualifications required, and how to apply.

Some positions involve the regular sale or service of alcohol and may therefore only be available to applicants aged 18 or over. Where this applies, it will be clearly stated in the vacancy advertisement.

The Heath Court Hotel is committed to providing equality of opportunity. We welcome applications from disabled people and will consider reasonable adjustments throughout the recruitment process.

Please email your completed application form to Recruitment together with a covering email outlining the position for which you are applying and why you would like to join the Heath Court Hotel team.

Please ensure that all relevant sections of the application form have been completed before submitting it.